Terms of Use
Last Updated: June 2026
Welcome to Teluk Kayu. By accessing or using our website, marketplace, products, and services, you agree to comply with these Terms of Use.
If you do not agree with these terms, please do not use our platform.
1. About Teluk Kayu
Teluk Kayu is an online marketplace that connects food suppliers, student sellers, restaurants, food businesses, and customers within the United Kingdom.
Teluk Kayu acts as a marketplace facilitator and does not manufacture, prepare, store, or own the products listed by independent vendors unless explicitly stated.
2. User Accounts
Users may create an account to purchase products, become a vendor, or access marketplace features.
Users agree to:
- Provide accurate information
- Keep login credentials secure
- Maintain updated account details
- Use the platform lawfully
Teluk Kayu reserves the right to suspend or terminate accounts that violate these Terms.
3. Vendor Responsibilities
All vendors are responsible for:
- Product quality
- Product safety
- Accurate descriptions
- Accurate pricing
- Order fulfilment
- Compliance with UK laws and regulations
Vendors must ensure all information provided on the marketplace is truthful and up to date.
4. Prohibited Products
The following products are prohibited on Teluk Kayu:
- Alcoholic beverages
- Pork and pork-derived products
- Illegal products
- Counterfeit goods
- Unsafe food products
- Any product prohibited under UK law
Teluk Kayu may remove listings without prior notice.
5. Orders and Payments
Customers agree to pay the listed purchase price before receiving products.
Payment processing may be handled by approved third-party payment providers.
Teluk Kayu is not responsible for delays caused by payment providers, couriers, customs authorities, or external service providers.
6. Delivery and Collection
Delivery and collection arrangements vary depending on the marketplace category and vendor.
Customers are responsible for reviewing:
- Delivery information
- Collection instructions
- Delivery fees
- Estimated fulfilment times
before placing an order.
7. Refunds and Disputes
Refund requests are subject to the Teluk Kayu Refund Policy.
Customers and vendors agree to cooperate in resolving disputes fairly and professionally.
Teluk Kayu reserves the right to make the final decision regarding marketplace disputes.
8. Intellectual Property
All website content, branding, logos, graphics, and marketplace materials are the property of Teluk Kayu or their respective owners.
Users may not reproduce, copy, distribute, or modify content without written permission.
9. Limitation of Liability
Teluk Kayu provides the marketplace on an "as available" basis.
To the maximum extent permitted by law, Teluk Kayu shall not be liable for:
- Vendor actions
- Product quality issues
- Delivery delays
- Indirect or consequential losses
- Customer misuse of products
Responsibility for products remains with the vendor supplying the product.
10. Changes to These Terms
Teluk Kayu may update these Terms of Use at any time.
Continued use of the platform after changes are published constitutes acceptance of the updated Terms.
11. Contact Information
For questions regarding these Terms of Use, please contact:
Email: contact@telukkayu.com
Website: www.telukkayu.com
United Kingdom